FAQs

What ages do you teach?

Ages 5+

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Do you offer online lessons?

Online video call lessons are available. Please specify in your online booking if this is something you're interested in.

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Is the first lesson a trial?

Yes, your first lesson is a trial (weekly 30 minute fee applies). This ensures students can decide whether the lessons are the right fit before continuing weekly through a term.

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Where is the tuition school address?

Ri will provide you with the address a few days before your first lesson.

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What should I bring to my first lesson?

- A few songs you are comfortable singing, or are hoping to work on.

- Any goals you have for your singing journey.

- Water bottle.

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How are lesson notes handed out?

Lesson notes are currently emailed out to students/parents as a PDF and include any corrections/notes from the lesson with any links used as well.

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How often should I/my child be practising?

To get the most out of lessons each week, it is recommended that students practise at least 3 times during the week, running through the notes that have been sent out for your previous lesson.

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Do you offer lessons during school holidays?

Lessons are not currently available during school holidays, or on public holidays.

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Is there available parking?

Yes, there is free street parking out the front of the premises.

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Is there a waiting room for parents/guardians?

Unfortunately there is currently no waiting room area. Parents/guardians will be required to wait out in their car until the end of the lesson and meet their child at the front door. There is a chair and table there which you are welcome to sit at. Please note, whilst lessons usually finish right on time, they may go over by a couple of minutes. As the school is also a private residence, the front door is locked during lessons for safety. If you urgently need to contact your child during the lesson, please call Ri on 0421-792-732 or ring the bell at the front door.

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When should I arrive for my lesson?

Please arrive at the door two minutes before your lesson start time.

Ring the big metal bell on the wall to notify Ri of your arrival.

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What if I'm running late to my lesson?

Feel free to message Ri and let her know - the lesson will run as normal once you arrive and end on the lesson finish time as usual.

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Is there Disability Access?

Unfortunately the premises is not suitable for wheelchairs etc as there are a couple of sets of steps on the way to the tuition space. Any other questions please let Ri know.

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Health and Safety

We have two friendly in-door cats living on the premises; please be mindful not to let them out when entering and exiting the house, thank you.

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Cancellation Policy - Full Term/Weekly Lessons:

Students/parents booked for weekly lessons are required to notify Ri with at least 7 days notice if they cannot make their scheduled lesson for a credit, make-up lesson, or refund to be issued. Otherwise, any absences will still be charged as normal. If a lesson is cancelled by Ri, either a make-up lesson, credit, or refund will be issued.

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Cancellation Policy - Casual Lessons:

48-hours notice is required to cancel a casual lesson for a refund or reschedule to be made. Any missed lessons, without 48-hours advance notice, will be forfeited by the student and no refund or reschedule will be issued for that lesson.